Susan Chapdelaine, Partner
Susan has over twenty-five years of experience in Records and Information Management. She was Managing Director, recently for Hildebrandt Baker Robbins, where she led their Information Management team and previously for Huron Consulting Group, where she helped build their Records and Information Management consulting practice.
Susan holds a Masters of Library and Information Science degree. She works with global organizations to understand information management risks and requirements and to design and implement comprehensive records and information management programs that minimize risk, improve business efficiency and reduce cost.
She has worked in regulated and unregulated industries including pharmaceutical, financial services, environmental services, energy, and automotive, technology and professional services. She has provided oversight of global legal research services and policy and retention schedule development. She spearheaded the development of a process-based methodology for retention schedule development, simplifying implementation within electronic records management systems and providing intuitive tools to improve user adoption.